Any questions? Call

0800 800 836

Making a claim is easy

You can make a claim in three easy steps:

  1. Download and complete a claim form.
  2. Attach:
      - the original itemised tax receipt(s) and evidence that payment has been made
      - the vet history records (these are vet notes which include details of diagnosis and treatment).

  3. Send it to:    
    Southern Cross Pet Insurance 
    Private Bag 3240
    Waikato Mail Centre
    Hamilton 3240
    Freepost Authority 240536

With Southern Cross Pet Insurance your vet won’t have to complete and sign any claims forms. We aim to pay claims as quickly as possible!

Download a claim form

If you are making a claim using a 6 weeks Puppy and Kitten Free Cover policy, please use this form:

Free cover claim form