Any questions? Call

0800 800 836

Making a claim is easy

You can make a claim in just three easy steps:

  1. Download and complete a claim form (PDF).
  2.  Attach:
    1. the original itemised tax receipt(s) and evidence that payment has been made
    2. vet history records (these are vet notes for the vet visit being claimed which include details of diagnosis and treatment).
  3. Send it to us at:

    Southern Cross Pet Insurance
    Private Bag 3240
    Waikato Mail Centre
    Hamilton 3240

With Southern Cross Pet Insurance your vet won’t have to complete and sign any claims forms.  And we aim to pay claims as quickly as possible!

Download a claim form

If you are making a claim using a 6 weeks Puppy and Kitten Free Cover policy, please use this form:

Free cover claim form

Southern Cross Pet Insurance is underwritten by Southern Cross Benefits Limited. Southern Cross Benefits Ltd has an A (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default), R (Regulatory Action), NR (Not Rated). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010. © Southern Cross Benefits Ltd