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0800 800 836

Complaints procedure

If you are unhappy with our service or our treatment of your policy or claim you can follow the process outlined below. 

        

Southern Cross Pet Insurance is underwritten by Southern Cross Benefits Limited. Southern Cross Benefits Ltd has an A (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default), R (Regulatory Action), NR (Not Rated). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010. © Southern Cross Benefits Ltd