Make a claim in three easy steps.

Simply save, type into the claims form and email it through to us along with the documents below:


Download, save and complete a PDF claim form.

HANDY TIP: Make sure you save the PDF claims form to your computer and open the saved PDF before you start typing otherwise it won’t save your claim information. Save again before emailing it to us.



The original itemised tax receipt(s) and evidence that payment has been made.
The vet history records (these are vet notes which include details of diagnosis and treatment).

Email your completed PDF claims form and supporting documents to

OR: you can post your claim to:
Southern Cross Pet Insurance
Private Bag 3240
Waikato Mail Centre
Hamilton 3240
Freepost Authority 240536

It usually takes 10-15 working days for us to process any refunds once we’ve received your claim form and the supporting documents. Posted claims may take longer to process.

Download a claim form

If you are making a claim using a 6 weeks Puppy and Kitten Free Cover, please use this form:

Free cover claim form

We pay fast with less hassles

With Southern Cross Pet Insurance you don’t need to chase your vet to complete or sign any forms. We aim to pay your claim ASAP.

Need a hand?