Southern Cross Pet Insurance Previous Product Updates

We now cover four vitamins and mineral supplements where they are prescribed by your vet as part of a qualifying treatment. To find out more about the vitamins and mineral supplements we now cover please refer to our schedule.

Elizabethan collars where required following an accidental injury or illness

We will now pay claims for hydrotherapy.

Dental treatment required because of an accidental injury will be covered except where this is a direct result of chewing an object or eating.

This existing exclusion is now limited to voluntary euthanasia or euthanasia attributable to any pandemic disease.

If your pet suffers an accidental injury to their dew claw and that dew claw needs to be surgically removed, and your vet recommends that the other uninjured dew claw should be removed at the same time to prevent future accidental injury, removal of the other uninjured dew claw will now be covered.

We have added a new exclusion to make it clear that we will not cover treatment costs for complications following treatment if the complications result from a non-qualifying treatment i.e. one that is excluded from cover.

We have clarified that vets and vet nurses can claim for treatment that they perform for their own pets where they are qualified to provide the treatment (costs for consultations performed by the vet or vet nurse are excluded)

We have clarified how stand down periods work where customers previously held Southern Cross Pet Insurance’s Free Puppy and Kitten Health Cover.

We have clarified that any changes made by us to your plans terms and conditions also includes the amount of premium payable.

Elizabethan collars where required following an accidental injury.

We will now pay claims for hydrotherapy.

We will pay for qualifying treatment if your pet swallows a foreign object and needs to have that object removed by a vet.

Dental treatment required because of an accidental injury will be covered except where this is a direct result of chewing an object or eating.

This existing exclusion is now limited to voluntary euthanasia or euthanasia attributable to any pandemic disease.

If your pet suffers an accidental injury to their dew claw and that dew claw needs to be surgically removed, and your vet recommends that the other uninjured dew claw should be removed at the same time to prevent future accidental injury, removal of the other uninjured dew claw will now be covered.

We have added a new exclusion to make it clear that we will not cover treatment costs for complications following treatment if the complications result from a non-qualifying treatment i.e. one that is excluded from cover.

We have clarified that vets and vet nurses can claim for treatment that they perform for their own pets where they are qualified to provide the treatment (costs for consultations performed by the vet or vet nurse are excluded)

We have clarified how stand down periods work where customers previously held Southern Cross Pet Insurance’s Free Puppy and Kitten Health Cover.

We have clarified that any changes made by us to your plans terms and conditions also includes the amount of premium payable.