Great value everyday insurance
Accident-only plans starting from less than $1 per day*
|Cats||$17.08 $24.65 $34.40 $37.49||$0.56 $0.82 $1.14 $1.24|
|Dogs||$28.96 $40.25 $53.25 $55.55||$0.96 $1.34 $1.77 $1.85|
It’s easy to apply for your 6 weeks of free cover. Subject to our approval, your puppy or kitten will be covered for injury from the time we receive your application. There’s a 5-day stand down period for illness. Read the terms and conditions for more detail.Apply for free cover now!
We want to know if you are dissatisfied with our service or our treatment of your policy, so that we can work with you to resolve your concerns.
If you want to make a complaint, you can follow the process outlined below.
Complaints can be raised directly with any of our team by:
You can request that your complaint be reviewed by our Head of Operations. Our Head of Operations will review and make a decision about your complaint.
You can request that your complaint be reviewed by our General Manager. Our General Manager will review and make a final decision about your complaint.
We belong to the Insurance & Financial Services Ombudsman’s approved dispute resolution scheme (IFSO). The IFSO Scheme is a free and independent dispute resolution service available to consumers that may help investigate or resolve complaints if they’re not resolved through our internal complaints process.
If your complaint has been fully investigated by us, we have issued you with a letter of deadlock and you’re still not satisfied with the outcome, you can refer your complaint to IFSO for review. You must write to IFSO within 3 months of being notified by us in writing that deadlock has been reached.