Here's more detail about how Pet Easy-Claim works:

• If your vet practice offers Pet Easy-Claim, they will first ask you to complete an authorisation form to confirm that you want them to make claims on your behalf. You can download a copy of this here.
• You'll need to provide your policy number, the name of the policy holder and your name (if different). You can find your policy details on your most recent Certificate of Insurance which will be in your renewal notification or the welcome pack you were sent when you joined. You can also look at any claim outcome email that we've sent you.
• Any Pet Easy-Claim of $250 or less can be submitted 7am-7pm every day and you'll get a response within just a few minutes. In most cases* the claim can be instantly assessed and you'll know the outcome almost straight away.
• Larger claims are assessed within 30 minutes of receipt between 9:30am–4:30pm on business days (excluding public holidays in Auckland) and payment processed the same day. For claims over $250 submitted outside these hours, we will assess this claim and get back to you on the next business day.
• We confirm the amount we'll pay directly to your vet and the balance you'll need to cover.
• We pay the vet practice directly and you pay them the balance.

*subject to any exclusions and the terms and conditions of the policy

Pet Easy-Claim is available between 9:30am-4:30pm on business days (excluding public holidays in Auckland) with claims assessed within 30 minutes during this time.

Your vet practice will ask you to complete an authorisation form so that they can claim on your behalf, and we assess the claim and let both you and your vet practice know what we'll cover under your policy, and what you need to pay them direct.

If your regular vet practice doesn't offer Pet Easy-Claim yet, check again soon or you can use our search option above to look for another Pet Easy-Claim provider in your area. Otherwise, you can still claim online in the usual way.

Once we've assessed the claim, we'll email both you and your vet practice with confirmation of the amount we'll pay to your vet practice, and the remaining balance that you'll need to pay them.

The amount you'll need to pay your vet will be made up of any annual excess you haven't yet paid, your co-payment or any treatment costs greater than your annual benefit limit (or sub-limit for cruciate ligaments). You will also need to pay any part of your claim that isn't covered under your policy.

If your claim is declined, you'll need to pay your vet directly for the cost of your pet's healthcare.

If you are unhappy with the outcome of your claim and would like us to review our decision, you can email us on [email protected] .