Disclosure statement

The information provided in this disclosure statement is important.

Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a “Qualifying Financial Entity” (QFE). We are responsible for ensuring that our QFE advisers exercise due care, diligence and skill when providing financial advice on insurance and related products and services. We are licensed and regulated by the Financial Markets Authority for that financial advice.

You can check our QFE status on the register at www.fspr.govt.nz

For information on financial advisers, or to report information about us or our advisers, you can contact the Financial Markets Authority on 0800 434 567 or at PO Box 1179, Wellington 6140.

The information provided in this disclosure statement is important and should help you decide which financial adviser to choose.

Providing financial advice

Our QFE advisers can provide personalised advice about our insurance and related products. However, our advisers do not have access to, or assess in detail, your particular financial situation or goals. Any financial advice provided by our advisers will be based primarily on their knowledge of those insurance and related products and services . However, when providing financial advice, we may take into account any relevant financial information you give us.

Complaints process

If you have a complaint about us you can contact us by phone on 0800 800 836, by email at info@southerncrosspet.co.nz or by post at Southern Cross Pet Insurance, c/o Head of Operations, Private Bag 3240, Waikato Mail Centre, Hamilton 3240. We will investigate and reply to your complaint as soon as we can.

If you are unhappy with the response from the Head of Operations, you can contact the General Manager detailing the reasons you remain unhappy by phone on 0800 800 181, by email at info@southerncross.co.nz or by post at Southern Cross Pet Insurance, c/o General Manager, Private Bag 99934, Newmarket, Auckland 1149.

We are also a member of the Insurance & Financial Services Ombudsman’s approved dispute resolution scheme. You can contact the Insurance & Financial Services Ombudsman on 0800 888 202, at PO Box 10 845, Wellington 6143, or email info@ifso.nz.

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